OUR POLICIES
PAYMENTS
Payment terms are always in advance unless otherwise specified in an agreement between buyer and SSP. All unpaid invoices shall bear interest at 2 1/2% of the outstanding balance per month, commencing on the payment due date.
In the event that SSP must send a sales invoice to an attorney for collection, the buyer agrees to pay any and all costs associated with such collection, including, but not limited to, attorney’s fee and cost incurred prior to during and after a trial, and including, but not limited to, collection, bankruptcy or other creditor’s rights proceeding.
All international Orders are Prepayment Wire Transfer.
The Computer Industry has an inherent volatility in pricing. Prices are subject to change.
RETURN(RMA)
Orders and shipping associated with orders-returns are at the customer’s expense.
SSP offers a 7-day money back guarantee and a 30-day guarantee against defects. After these periods, only replacement or repair is accepted based on Manufacturer’s policy. However, these guarantees are subject to the following conditions:
There is a 15% restocking fee for all non-defective returns (shipping and labor/service is non-refundable). Items must be returned in original packaging and in re-saleable condition
Defective Product Exchange is returned to SSP at customer expense. All Products then sent to the customer will be sent via ground shipments. Any upgrade to that shipment for any reason will be incurred at the customers expense with a discount for the cost we would have normally incurred shipping ground.
(i) Purchased items may be returned for refund or replacements subject to manufacturer’s and/or at cost restrictions.
(ii) All product returns must have a Returned Merchandise Authorization (RMA) number issued by SSP or the product manufacturer. Certain manufacturers must be contacted directly in order to obtain a (RMA) number and shipping instructions.
(iii) Opened item returns are usually not accepted unless the manufacturer permits these types of returns. All Printers, Kingston Value Ram, Special Order Items (non-stock items) and Generic memories are non-returnable except for defect exchange.
(iv) After the first 30 days of invoice, all returns and replacements must go through manufacturer’s warranty policy. Manufacturer’s warranties vary by product category.
(v) Products that are inoperable at first use are eligible for a Dead On Arrival (DOA) return up to 30 days from the date of the invoice. Items suspected to be defective but are later found to be operable by SSP technicians are charged out at an hourly rate of $49.00 an hour, not to exceed 30% of the original item cost. The customer will be charged this testing fee and the found to be operable item will be returned to the buyer, at the buyer’s expense. If, however, the part is found to be defective, a replacement will immediately be sent to the Buyer at no extra cost. All original packaging, components and manuals must be included with returned products.
(vi) Purchases made after an item has been discounted or of items listed under the “Specials” category may not be eligible for return. Please verify the status of the item with your sales associate at the time of purchase.
(vii) For all Defective Product returns, the customer prepays return shipping. SSP will pay freight to the Customer
(viii) SSP does not offer price protection on products that have already shipped. Any return of a product that has had a price drop is processed at the then current price.
We thank you for your cooperation.
SHIPPING
Please Note that there may be delays in shipping product that are beyond our control. In these cases we will attempt through all means available to contact you and inform you of delays.
If your package is mission critical please call someone and inform them as soon as the order is placed and check for status frequently with your sales person.
- In-stock items will ship the same day as long as you complete your order by 3 PM, Monday through Friday, PST.
- If you place your order after 3 PM PST, or on Saturday, Sunday, or holidays, your available item (s) will ship the next business day if possible.
- Sales tax applies to shipping addresses located in CA or in any State required by law.
- We do not ship to P.O. Boxes
- All International Shipping Is Billed to valid Customer (FedEx UPS account numbers) no exceptions.
SSP adds shipping and handling on all orders according to weight of package. All packages are shipped FOB SSP unless otherwise stated on the invoice. Prices are subject to change without notice. Unless otherwise agreed to in writing, all deliveries shall be made according to SSP shipping policy in effect on the shipment date. Title to and all risk of loss or damage with respect to the items shipped shall pass to buyer upon delivery by SSP to the shipping carrier or buyer’s representative at SSP warehouse.
If the carrier delivers a carton showing obvious damage, please refuse the delivery. The carrier is responsible for the damage. If, however, you accept delivery and discover any damage during transit, please contact the carrier immediately for inspection or contact our Customer Service Department to fill the claim on your behalf.